You can place an order without an account as a guest at Luxedress. It’s better to register an account and enjoy the benefit as below:
Track your order faster and review your historic orders. Save your previous address and you could place an order easier and faster.
Please fill in your email and click the button “forget your password”, you will receive an email with a link to change your password.
Products & Order
Yes, the items are true to size. It’s better to refer to the size guide to choose the correct size.
There may be the color difference due to the perspective and the extent of lighting, but we will try our best to display the actual color of each item.
Our products are really going fast, however, we get new arrivals and restock every week. Some products marked "out of stock" may be restocked. Please contact our customer service to confirm it or sign up for our Newsletter to be notified of new stock updates and special offers.
Once you place an order, you will receive an automatic email with your order details, then you will get another email with a tracking number saying your order has been dispatched.
It depends on your order status, your cancelling or modify request is unacceptable if your order has been shipped out. If you need to cancel or modify, please contact our customer service before the shipment as soon as possible.
All order status will be done via email, so it is important that your email address is correct.
Payment Methods
Currently, we accept payment via Paypal only, a well-known, trusted, and secure way to make payments online.
Yes, there is a “Pay by credit card” option on Paypal payment gateway, you can use your existing PayPal account or pay by credit card even if you don't have a PayPal account.
Please contact our customer service, we can apply the discount to your order and refund the coupon amount to your account.
Shipping Info
We only deliver in United States and United Kingdom by standard shipping.
You're entitled to enjoy the free shipping for your all orders that deliver to US.
All orders will be shipped with standard service, which is provided via the United States Postal Service or DHL eCommerce.
All our deliveries are handled by standard shipping, thus, there is no expedited shipping provided.
We aim to ship out all orders within 48-72 hours (Monday thru Friday, except the weekends and holidays) after we receive your order, it typically takes 3-10 working days for delivery depending on your location.
Once your order has been shipped, we send a shipping confirmation to the email you provided when you order. This confirmation should include a tracking number which you can use to track the status of your package.
Don’t worry, as results of current situation challenges, shipping couriers are experiencing an increase in package volume. Please allow sufficient time to update the package from the shipping couriers.
We suggest you to use a street address as a shipping address. When you use a street address, your order will more likely be shipped by a carrier who provides timely and accurate online tracking information.
We are happy to deliver your order to a P.O. Box via our shipping couriers, but it may possibly cause an unexpected delay.
Returns & Refund
Please follow our return / exchange policy, and contact with our customer service for the return authorization.
We have strict quality inspection to ensure this does not happen. If it happens, please accept our sincere apology and provide us images about the incorrect or faulty item within 3 days from the date you receive your order, our after-sale department will deal with the issue urgently.
Shopping at Luxedress.com, we provide free shipping for all orders, however, we don’t provide a pre-paid return label for return package, and the return shipping fee is non-refundable.
Please use a trackable and insured shipping method to return your package, then email back tracking details of your return helps protect against delays or issues in the refund process.
Please allow 5-10 business days for return processing, we will send you a refund notification once our warehouse team has approved the returned stock, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Others
You can contact us through our contact page! We will be happy to assist you.
